Gambling Can Be Addictive

Gambling Can Be Addictive — Smvip Responsible Gaming Policy

Smvip recognises that gambling can become problematic for a minority of customers. This policy establishes the standards by which Smvip operates to prevent harm, promote safe participation, and provide avenues for support when risk indicators arise.

Scope and Definitions

This policy applies to all Smvip products and services. A problematic pattern of gambling is characterised by impaired control, continued play despite negative consequences, and a diminution of wellbeing or financial position. Indicators may include persistent preoccupation with gambling, escalation of stakes, unsuccessful attempts to quit, use of gambling to cope with distress, and deceit or concealment related to activity.

Minors and Age Verification

Smvip prohibits participation by individuals under the age of 18. Registration requires confirmation of age and date of birth. Identity verification and privacy safeguards are conducted in accordance with Smvip KYC policies to prevent underage access and to protect payment data.

Safer Play Tools and Financial Controls

Customers may employ built in controls to align wagering with financial means. Available tools include:

• Spending limits set on a monthly basis to cap total wagering losses.
• Deposit limits to regulate funding into the account.
• Loss limits to cap cumulative losses over a defined period.
• Time and session controls that prompt regular breaks and limit continuous play.

These controls should be configured before or during use and may be adjusted in accordance with the customer’s changing circumstances.

Time-Out

Time-Out allows a customer to suspend activity for a defined period. During a Time-Out, deposits, withdrawals and access to Smvip products are unavailable. The available Time-Out durations are selectable from the account profile. Reverting a Time-Out requires adherence to the applicable waiting period as configured in the account settings.

Self-Exclusion

Self-exclusion provides a longer-term cessation of gambling activity. A customer may request self-exclusion by contacting Smvip customer support via email. Upon a valid request, the account enters an initial cooling-off phase of at least 24 hours during which no gambling activity is permitted. Following the cooling-off period, the customer may select from predefined self-exclusion durations. During Self-Exclusion, deposits and withdrawals are disabled and access to Smvip products is blocked for the selected period. Re-engagement requires the customer to confirm intent after the period expires.

Support, Education and Self-Assessment

Smvip provides information and tools to assist customers in recognising and managing risk. Customers who identify a potential problem are encouraged to engage with responsible gaming resources and to contact Smvip for guidance. For customers with confirmed gambling-related harm, access to Smvip products is restricted and pathways to professional support are provided in accordance with applicable law and policy.

Data Protection, Compliance and Fair Play

Smvip complies with applicable data protection, anti‑money laundering, and know‑your‑customer requirements. Personal data collected for identity verification, risk assessment and responsible gaming measures is processed in line with the privacy policy and regulatory obligations. The integrity of the gaming environment is maintained through independent testing of fairness and random number generation, with continuous monitoring of marketing communications to ensure they reflect available services.

Governing Law and Dispute Resolution

These measures operate under Smvip’s regulatory framework and are governed by the laws applicable to Smvip’s licensing and jurisdiction. Disputes are resolved through the processes described in Smvip terms and conditions and in accordance with applicable legal remedies.